1. Open the product page for the product(s) of your choice

2. Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”

3. Click "Check Out" in the pop-up window.

4. In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"

5. Click "Continue to payment method" on the next screen

6. The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.

By creating an account on our website, you will be able to view your order information anytime you want.

Simply go the our tracking page here and paste your email and order number or tracking number. Our system will automatically find the tracking information of your order.

If you did not yet create an account, or you would like to login, please click here.

We offer FREE international shipping on all orders above $20 USD. 

In addition, we offer Safe & Secure shipping, which will provide you with secured shipping that can't go wrong. If anything happens, it's on us.

Please note, duties and other international shipping charges are non-refundable.

For more shipping information please click here.

We process and ship most of our orders within 24 hours.

Based on our historical data, shipping time is around 10-15 days if you are using standard shipping.

However, in rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

For more information about our shipping policy, please click here.

We provide free worldwide shipping to over 200 countries & regions.

Return the new, unopened items to us within 14 days of delivery.

 
Simply contact our support team at support@fettleclub.com if you have any questions regarding your return.

For any product valued over $75 you should consider using a trackable shipping service or purchasing shipping insurance.

Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.

Please be considerate when placing your order to choose the correct size, color, ect. of your product to avoid any returns for exchanges.

Read our full return policy here.

You can contact our customer service here or you can send an email directly to support@fettleclub.com

For more information on cancellations and refunds, please click here.

We accept PayPal and all major credit cards as secure payment methods.

We have a dedicated sourcing team that works directly with selected manufacturers abroad.

We test everything before we send it to you.

An order confirmation email will be sent to the address used to place the order, only moments after your order has been completed.

If you did not receive an order confirmation email, you may have mistyped your email address. We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.

You can also contact our customer service for support if needed.

When using a discount code or voucher, you should enter it in the discount code text box, which is located at the right side of the checkout page. If you are placing the order on your mobile phone, the discount box can be found in the order summary.

You would have to activate the code by pressing the “apply” button next to the discount box after entering the discount code.

You will see whether the code is successfully applied after the button is pressed.